Terms & Conditions
Welcome to Signature Home Goods.
These Terms & Conditions govern your use of our website and your purchase of products from Signature Home Goods.
By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or purchase products through it.
1. About These Terms
In these Terms & Conditions:
“We”, “Us”, “Our”, or “Signature Home Goods” means Signature Home Goods.
“Website” means our online store and any associated pages, features, or services.
“Customer”, “You”, or “Your” means any person accessing our website or purchasing products from us.
“Products” means the home goods, accessories, décor, kitchenware, furniture, lifestyle products, and other goods offered for sale through our website.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Attempt to gain unauthorized access to our systems
Interfere with website security
Upload malicious software
Copy or misuse website content
Use automated systems to scrape or collect information without permission
Submit false or misleading information
Attempt to place fraudulent orders
Use another person’s account without authorization
We reserve the right to restrict or terminate access to users who violate these terms.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, dimensions, colours, and other information displayed on our website are accurate.
However, minor variations may occur, particularly with:
Product colours displayed on different screens
Handmade or naturally varying products
Product packaging
Manufacturer specifications
Measurements and dimensions
Product images are provided for illustration and may not always represent the exact appearance, packaging, or scale of an item.
4. Product Availability
All products are subject to availability.
We may:
Limit quantities
Discontinue products
Change product specifications
Remove products from our website
Correct inventory errors
If you place an order for a product that is unexpectedly unavailable, we will notify you and may offer a replacement, alternative product, or applicable refund.
5. Prices
All prices displayed on our website are subject to change without prior notice.
Prices may be affected by:
Supplier pricing
Exchange rates
Taxes
Promotions
Operational costs
Market conditions
The applicable price for your order will generally be the price displayed at checkout at the time your order is placed, subject to correction of obvious pricing errors.
6. Promotions & Discounts
Promotional offers may have specific terms, expiry dates, product exclusions, minimum purchase requirements, or quantity restrictions.
Unless expressly stated otherwise:
Promotions cannot be combined
Discount codes cannot be exchanged for cash
Promotional offers are subject to availability
We reserve the right to correct obvious promotional errors
Any special promotion will be governed by the terms communicated with that promotion.
7. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you may receive an order confirmation acknowledging receipt of your order.
An order confirmation does not necessarily mean that your order has been finally accepted if additional verification is required.
We reserve the right to cancel or refuse an order where there is:
A pricing error
Inventory error
Payment issue
Suspected fraud
Incorrect customer information
Delivery limitation
Other legitimate operational reason
If we cancel an order after payment has been received, we will arrange an applicable refund.
8. Customer Information
You are responsible for providing accurate information when placing an order.
This includes:
Full name
Correct phone number
Email address
Complete delivery address
Apartment or unit details where applicable
Other information required for delivery
We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.
9. Payment
We accept payment methods displayed on our website at checkout.
Payments may be processed through third-party payment providers.
You agree that:
Payment information you provide is accurate
You are authorized to use the selected payment method
You will not attempt unauthorized payment transactions
You will cooperate with reasonable payment verification procedures
10. Delivery
We offer delivery through third-party logistics providers.
Delivery times shown on our website are estimates and may vary depending on:
Delivery location
Product availability
Courier operations
Weather
Public holidays
Traffic
Unforeseen events
Other circumstances beyond our reasonable control
Customers are responsible for providing accurate delivery information and ensuring someone is available to receive an order where required.
11. Delivery Charges
Delivery charges may vary depending on:
Delivery location
Order size
Product type
Weight or dimensions
Delivery method
Promotional offers
Applicable delivery fees will be displayed at checkout or communicated before order confirmation.
12. Failed Delivery
If delivery cannot be completed because of incorrect information, an unavailable recipient, refusal to receive the order, or other circumstances attributable to the customer, additional delivery charges may apply where appropriate.
We will make reasonable efforts to contact the customer and arrange a suitable resolution.
13. Returns, Exchanges & Refunds
Our Returns & Refund Policy forms part of these Terms & Conditions.
Customers should review the Refund & Return Policy before purchasing.
Nothing in our policies is intended to remove or limit rights that cannot lawfully be excluded under applicable consumer-protection laws.
The FCCPA provides Nigerian consumers with protections concerning the quality, suitability, safety, and durability of goods, including remedies for certain defective goods.
14. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
We may request:
Order number
Photographs
Videos where necessary
Packaging photographs
Description of the issue
We will assess the complaint and provide an appropriate remedy where applicable.
15. Intellectual Property
All content on the Signature Home Goods website, including:
Logos
Brand names
Product descriptions
Photographs
Graphics
Website designs
Text
Videos
Icons
Layouts
Original marketing materials
may be protected by intellectual-property rights.
You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by law.
16. Customer Reviews & User Content
Where we allow customers to submit reviews, photographs, comments, or other content, you agree that:
Your submission is truthful
You own or have permission to submit the content
The content does not violate another person’s rights
The content is not unlawful, defamatory, abusive, fraudulent, or misleading
By submitting content for publication, you grant Signature Home Goods permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates our policies.
17. Third-Party Services
Our website may use third-party services including:
Payment providers
Delivery companies
Website hosting providers
Analytics services
Marketing platforms
Social media platforms
Third-party services may have their own terms and privacy policies.
Signature Home Goods is not responsible for the independent policies or practices of third parties outside our reasonable control.
18. Website Availability
We aim to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
Available
Error-free
Secure
Uninterrupted
Free from technical problems
We may temporarily suspend the website for maintenance, updates, security reasons, or other operational purposes.
19. Limitation of Liability
To the extent permitted by applicable law, Signature Home Goods will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded or to limit statutory consumer rights.
20. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where caused by circumstances reasonably beyond our control.
These may include:
Natural disasters
Floods
Fires
Epidemics or pandemics
Government restrictions
Civil disturbances
Strikes
Transport disruptions
Major technical failures
Security incidents
Extreme weather
Other unforeseen circumstances
Where possible, we will communicate significant delays and work toward a reasonable solution.
21. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
22. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will become effective when posted on our website unless otherwise stated.
Your continued use of the website after changes have been published constitutes acceptance of the updated terms, to the extent permitted by law.
23. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Where a dispute cannot be resolved directly between the parties, the appropriate Nigerian courts or legally available dispute-resolution mechanisms may have jurisdiction, subject to applicable law.
24. Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Signature Home Goods
Email: support@signaturehomegoods.com
Phone: +234 XXX XXX XXXX
Address: [Insert Business Address]
Our Commitment
We want every Signature Home Goods customer to enjoy a safe, transparent, and satisfying shopping experience.
Our goal is to provide quality products, clear information, reliable service, and fair treatment throughout your shopping journey.
