Privacy Policy

At Signature Home Goods, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when we may share it, and the choices and rights available to you.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Signature Home Goods

Signature Home Goods is an eCommerce business offering home goods, kitchenware, home décor, bathroom essentials, storage products, lifestyle products, pet accessories, and other household products.

For the purpose of applicable data protection laws, Signature Home Goods may act as the data controller of personal information collected through our website and services.

Business Name: Signature Home Goods

Email: support@signaturehomegoods.com

Phone: +234 XXX XXX XXXX

Address: …Lagos, Nigeria]

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

This may include:

Full name
Email address
Telephone number
Delivery address
Billing address
Account login information
Order information
Payment-related information
Customer service communications
Information provided through contact forms
Product reviews and feedback

Transaction Information

When you purchase from us, we may collect information relating to:

Products purchased
Order number
Order value
Delivery details
Payment status
Discounts or promotional codes
Refund or return information

We do not necessarily store your complete debit or credit card details. Payments may be processed securely by third-party payment service providers.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of visits
Referring website
General website usage information

Cookies

We may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and provide relevant marketing.

Please see our Cookie Policy for additional information.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Confirm payments
Arrange delivery
Provide customer support
Respond to enquiries
Process returns, exchanges, and refunds
Manage your customer account
Communicate with you about your orders
Send order confirmations and updates
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Maintain website security
Conduct internal business analysis
Send marketing communications where permitted
Notify you about new products and promotions
Comply with applicable legal and regulatory obligations

We will only use personal information for legitimate and appropriate purposes.

4. Legal Basis for Processing

Depending on the circumstances, we may process your information on one or more lawful bases, including:

Performance of a Contract

We need certain information to process and deliver orders you have requested.

Consent

Where required, we may ask for your consent before processing your information for specific purposes, such as certain marketing communications.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided that such processing does not unfairly override your rights and interests.

Legal Obligations

We may process or retain information where required by applicable law, regulation, court order, or lawful governmental request.

5. Marketing Communications

If you subscribe to our newsletter or otherwise provide permission to receive marketing communications, we may send you information about:

New products
Special offers
Discounts
Seasonal sales
Home inspiration
Promotions
Events
Other Signature Home Goods updates

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages relating to your orders.

6. Payment Information

Payments made through our website may be processed by secure third-party payment providers.

Depending on the payment method used, your payment information may be handled directly by the payment provider rather than being stored by Signature Home Goods.

We do not request or ask customers to send complete card numbers, PINs, passwords, or other sensitive payment credentials through email, WhatsApp, social media, or other unsecured channels.

7. Sharing Your Information

We may share necessary information with trusted third parties where required to provide our services.

These may include:

Delivery & Logistics Partners

We may provide your name, phone number, delivery address, and order information to delivery companies so your order can be delivered.

Payment Providers

Payment information may be processed by secure payment processors.

Technology & Service Providers

We may use third-party providers for website hosting, analytics, email delivery, customer support, security, and other business functions.

Professional Advisers

Where necessary, information may be shared with legal, accounting, auditing, or professional advisers.

Government & Regulatory Authorities

We may disclose information where required by applicable law, legal process, court order, or lawful governmental request.

We do not sell your personal information to third parties.

8. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies.

We encourage you to review their privacy policies before providing personal information.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account information, including keeping your passwords confidential.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing orders
Providing customer support
Managing accounts
Handling returns and refunds
Meeting legal and accounting obligations
Resolving disputes
Preventing fraud
Maintaining appropriate business records

When information is no longer required, we may securely delete or anonymize it in accordance with applicable requirements.

11. Your Data Protection Rights

Subject to applicable law and relevant conditions, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion or erasure where applicable
Object to certain processing
Request restriction of processing in applicable circumstances
Request data portability where applicable
Withdraw consent where processing is based on consent
Request information about how your data is being processed

The Nigeria Data Protection Commission recognizes several of these data-subject rights under the Nigeria Data Protection Act 2023.

To exercise a privacy right, contact us using the details below.

12. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

13. Cookies & Tracking Technologies

We may use cookies to:

Keep products in your shopping cart
Remember your preferences
Improve website performance
Understand website traffic
Analyze customer behaviour
Improve our advertising and marketing

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, legal requirements, or services.

When we make significant changes, we may update the “Last Updated” date and provide additional notice where appropriate.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us.

Signature Home Goods